pubg2 Responsible Gaming — Play Smart
Pubg2 believes that online entertainment should be an enjoyable, controlled experience — not a source of stress or financial strain. This page provides guides, self-exclusion tools, and support information to help you play more mindfully and responsibly.
Pubg2's Commitment to Responsible Gaming
Pubg2 views responsible gaming not merely as an obligation — it is a core value of our platform. We want every user in Malaysia to enjoy a healthy entertainment experience, with full awareness of the risks that can arise when gaming is not managed wisely.
Pubg2 provides a range of tools and resources to help users stay in control. We believe that early awareness is the best protection, and we encourage all users to understand responsible gaming practices before starting their first session.
Online gaming should be a fun leisure activity — not a way to earn income, escape from problems, or relieve financial pressure. If you find yourself playing for any of those reasons, that's an early warning sign that deserves immediate attention.
Recognise the Signs of Risky Behaviour
Identifying gambling problems early is the most effective step you can take. Here are some signs to watch for in yourself or someone you care about:
Financial Signs
- Playing beyond your set budget
- Borrowing money to play
- Using money set aside for daily necessities such as rent, food, or bills
- Chasing losses with bigger bets
Behavioural Signs
- Unable to stop playing even when you want to
- Neglecting family, work, or study responsibilities
- Hiding your gaming habits from loved ones
- Feeling anxious or irritable when unable to play
If you recognise two or more of the signs above, we encourage you to take self-exclusion steps or seek professional help. This is not a weakness — it is a brave and sensible decision.
How to Set Healthy Time and Budget Limits
Setting limits before you play is a best practice for all users, not just those experiencing problems. Here's a practical guide you can follow:
Budget Limits
- Decide on an amount you can set aside for entertainment each week or month — money you can afford to lose entirely.
- Never exceed this limit, even if you feel you're "almost winning".
- Treat your deposit as a cost of entertainment, not an investment.
Time Limit
- Set a session time limit before you start — for example, no more than one hour per session.
- Use phone alerts or timers to remind yourself.
- Take breaks between sessions and avoid playing late into the night on a regular basis.
Available Self-Exclusion Tools
Pubg2 offers several self-exclusion tools that you can access through your account settings or by contacting our customer support team. These tools are designed to help you maintain control over your gaming habits:
Set a daily, weekly, or monthly deposit limit to control how much money you add to your account within a given period.
Request a temporary cool-off period ranging from 24 hours to 30 days. During this time, you will not be able to log in or make deposits to your pubg2 account.
For more serious cases, you may apply for long-term self-exclusion. Your account will be suspended temporarily or permanently, based on your needs.
To activate any of the above tools, contact the pubg2 customer support team via email at [email protected] or through the in-platform chat function. All requests will be processed promptly and in strict confidence.
Underage Protection
The pubg2 platform is strictly for users aged 18 and above. We take this responsibility seriously and have put in place the following measures to protect minors:
- All users are required to verify their age upon registration. Accounts suspected of belonging to minors will be investigated and closed.
- We do not accept registrations from anyone who indicates they are under 18 years of age.
- If you suspect a minor is using this platform, please contact our support team immediately.
- Parents and guardians are encouraged to use parental control software on shared devices to prevent children from accessing online gambling platforms.
Life Balance & Professional Support
Healthy gaming is gaming that doesn't disrupt the balance of your life. Your relationships, work performance, physical and mental wellbeing, and financial stability should always come before any form of entertainment.
If you or someone you know feels that gaming is beginning to have a negative impact on daily life, we encourage you to seek professional help. Asking for help is a sign of strength, not weakness. A range of support resources is available in Malaysia for individuals dealing with problem gambling.
Steps You Can Take Today
- Review your game history and transactions in your pubg2 account to get a clear picture of your playing habits.
- Have an open conversation with a trusted family member or friend about your concerns.
- Contact the pubg2 support team to activate deposit limits or a cool-off period whenever you feel you need a break.
- Seek professional counselling through healthcare institutions or NGOs that provide support for gambling-related issues in Malaysia.
Pubg2 always puts the wellbeing of our users first. If you have any questions about responsible gaming, don't hesitate to reach us at [email protected]. You can also refer to the FAQ for more information.
Useful documents and pages for users: